Customer Care


If your questions aren't covered below or if you have any feedback at all, please get in touch at any time by emailing susan@bandofboys.co.nz and we will get back to you on your query as soon as we can.
RETURNS
We will happily exchange or refund you the purchase price of any full priced item you are not happy with, so long as it is returned in its original condition and is unworn, unwashed and unmarked. Simply email susan@bandofboys.co.nz to let us know what item you would like exchanged and we will let you know what the next steps are. You will be required to cover the return shipping back to Band of Boys and we will happily sort out the rest.
LAYBY
We are more than happy to provide a layby service. A 20% deposit will be required to secure your purchase and the full payment of the layby will need to be completed within 4 weeks. To set up a layby please email susan@bandofboys.co.nz with your order.
FAULTY GARMENTS
If in the rare event that you do receive something that isn't up to scratch, please email us straight away and we will get a replacement out to you. We only want happy customers and we stand behind our product 100%!
PRICING + PAYMENTS
All product prices on Band of Boys' online store are given in New Zealand Dollars ($NZD) and are shown inclusive of Goods and Services Tax (GST), however are exclusive of delivery costs.
We accept payment by credit card (MasterCard and Visa) via PayPal.  We do not record your credit card details and it is a trusted and secure gateway for online payment. All credit card and debit card holders are subject to validation and authorisation by us and our bank to maintain security and prevent fraud.
ACCURACY OF CONTENT
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. We reserve the right to decline orders if the description of the goods or price contain any errors. Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the details on this website.
PRIVACY + SECURITY
Band of Boys's online store collects customer information so that we can process your orders as efficiently as possible. All your information is kept secure and we will not disclose or share this information to other parties under any circumstances.
We do not record credit card details; payments are processed by PAYPAL which uses the latest SSL technology to keep your information safe, one of the worlds most secure payment methods.