Returns + Exchanges
Returns & Exchanges
We want you to love your Band of Boys + The Girl Club pieces. If something isn’t quite right, we’re here to help.
Refunds
We offer refunds on full-priced items within 14 days of receiving your order.
To request a refund, please email us at:
hello@bandofboys.co.nz
Please note:
- Refunds are issued for the purchase price only (excluding shipping)
- Refunds are processed via your original payment method
- Returns are assessed within 1–3 working days of being received
- Return shipping costs are the responsibility of the customer
Items must be:
- Unworn and unwashed
- Free from marks
- With original tags attached
- In original packaging
Exchanges
We’re happy to offer exchanges on full-priced items within 14 days of delivery.
New Zealand Orders:
- Email us at hello@bandofboys.co.nz to get started
- Follow the return instructions provided
- Return shipping is at your cost
International Orders:
We do not offer direct exchanges on international orders.
To exchange, please:
- Return your item for a refund
- Place a new order for your preferred item
Important Notes
Sale Items
- No refunds or exchanges on sale items unless faulty
- Includes items purchased with discount codes and Last Chance products
- Excludes first purchase 10% discount
Socks, Hats & Hair Accessories
For hygiene reasons, we cannot accept returns (unless faulty) on these items once opened.
Faulty Items
If you receive a faulty item, please contact us within 14 days of receiving your order.
- We will replace the item where possible
- If unavailable, a store credit will be issued
After 14 days, faulty claims will be assessed at our discretion.
Please note:
- We are not responsible for items stored unworn for extended periods
- Items outside the current season are considered outside our warranty period